Legal
Privacy Policy
Effective · Last updated
In short: RBA Marketing and Media runs this site and controls your data. We collect only what you type into the audit and contact forms, use it to deliver your report and reply to you, keep it up to 12 months after your report is delivered, measure visits with Google Analytics, set no advertising cookies, and delete it on request at info@rbamarketing.com.
What we collect
The lead form collects:
- Your name
- Business name
- Email address
- The page URL you submit
- Your phone number, if you choose to provide it
The contact form collects:
- Name
- Business
- Phone (optional)
- Your message
Who we are
RBA Marketing and Media, 1002 Boardly Hills, Sevierville, TN 37876, is the data controller responsible for the personal data you submit through Brutally Honest Website Reviews. You can reach us at (865) 328-7990 or via the contact page.
Who processes your data
We use third-party processors to operate this service: Cloudflare (website delivery and security), Google Workspace (Gmail) (sending your report and our replies), Media Lifeline Pro (storing form submissions so we can deliver the audit and respond to you) and Google Analytics (counting visits). We do not sell your personal data to anyone.
How we use it
Your details are used to produce and deliver the audit report for the page you submitted, and to respond to messages you send us. We do not submit forms, place orders, or type in customer details while testing your page.
Our auditor never submits your details to the sites it tests
When our automated website auditor tests a checkout, booking, quote or enquiry flow it stops before anything is submitted. It is forbidden from sending anyone's email address, name or other personal details to any outside service.
How long we keep it
We retain lead and contact submissions for as long as needed to deliver your report and respond to your messages, plus up to 12 months afterwards for support and record-keeping. Audit reports are kept for the same period. You can request earlier deletion at any time (see Your rights below).
Cookies and analytics
We use Google Analytics 4 (property G-BKWJP1ELCM) on every page to count visits and see which pages people read. It runs on every visit; we don't ask first or show a cookie banner. It sets two cookies, _ga and _ga_BKWJP1ELCM, on the rbamarketing.com domain (shared with www.rbamarketing.com). Each lasts up to 400 days. It sends your IP address, browser details and the pages you view to Google. Google keeps event data, such as the pages you view, for 2 months, and user-level data linked to the _ga cookie for 14 months. The 14 months restart each time you visit again. We don't use advertising cookies. You can block Google Analytics in your browser settings or with Google's opt-out add-on. Our host, Cloudflare, also sets one strictly necessary security cookie (__cf_bm, HttpOnly, Secure, 30-minute expiry) to block malicious bots. It isn't used for tracking.
Your rights
You have the right to access the personal data we hold about you, to ask us to correct it, and to request that we delete it. You can also ask us to limit how we use your data or to receive a copy of it in a portable format. To exercise any of these rights, email info@rbamarketing.com or call (865) 328-7990. We will remove your data from our active systems within 30 days of a verified request.
Children
Brutally Honest Website Reviews is a business-to-business service and is not directed at children under 16. We do not knowingly collect personal data from anyone under 16. If you believe a minor has submitted data to us, please contact us and we will delete it.
Changes
We may update this policy. The date of the last change is shown above. See also our Terms of Service.